Refund Policy

Made With Care. Resolved With Integrity.

At Valises, every piece begins with time, material, and human hands. We believe that same care should continue after your purchase.

Our Refund Policy is designed to keep every return and refund experience clear, considered, and fair—while respecting the craftsmanship behind each creation.

Our Approach to Returns

We understand that choosing a handcrafted piece is personal. Where a genuine issue arises with your Valises order, we will review it with care and work toward an appropriate resolution.

When a Return May Be Considered

A return may be considered where a product is received with a verified manufacturing defect, significant damage that occurred before delivery, or an incorrect product supplied by Valises.

Where a return is approved, the piece should remain unused and be returned in its original condition with its original packaging and accompanying items, where applicable.

The Character of Natural Leather

Leather is a natural material. Its beauty lies partly in its individuality.

Variations in grain, colour, texture, wrinkles, small marks, scars, and natural patina are characteristics of genuine leather.

These are not imperfections to be corrected. They are part of the story of the leather.

Such natural variations are therefore not normally considered manufacturing defects.

Damaged or Incorrect Orders

If your Valises piece arrives visibly damaged or you receive an incorrect product, please contact us as soon as reasonably possible.

Please provide your order details together with clear photographs of the product and packaging so that our team can carefully review the matter.

Conditions for Return

To preserve the integrity of each piece, returned products should be:

• Unused and unworn
• In their original condition
• Free from signs of misuse or intentional damage
• Returned with original packaging where applicable
• Accompanied by the relevant order information

Made-to-Order & Personalized Pieces

Certain Valises creations are made specifically for an individual order. Because these pieces require dedicated craftsmanship and preparation, made-to-order or personalized products may not be eligible for return or refund unless they contain a verified manufacturing defect or an error attributable to Valises.

Products Affected by Use or Care

Valises leather goods are designed to develop character through use. However, damage resulting from misuse, neglect, improper storage, unauthorized alteration, exposure to unsuitable substances, or improper care may not qualify for a refund.

Refunds

Once an approved return has been received and carefully inspected, Valises will communicate the applicable resolution.

Where a refund is approved, it will generally be processed using the original payment method or another appropriate method agreed upon by Valises, subject to applicable payment-service procedures.

Exchanges

Where appropriate and subject to availability, Valises may offer an exchange in place of a refund.

Delivery Charges

Original delivery charges may not be refundable unless the return is the result of an incorrect product, verified manufacturing defect, or another issue attributable to Valises.

A Considered Resolution

Every piece we create carries the character of its material and the attention of the hands that shaped it.

When something does not meet the standard we expect, we believe it should be addressed with the same care and integrity that went into making it.

Our Promise

Craftsmanship is not only about making something well. It is about standing behind what we make.

We value your trust, respect your choice, and remain committed to making your experience with Valises worthy of the craft behind it.

Made With Intention. Carried With Meaning.

VALISES
Crafted with Soul. Carried with Story.