Privacy Policy

Privacy, With Quiet Respect.

At Valises, craftsmanship is built on trust. The same care we give to every piece we create extends to the information entrusted to us.

We respect your privacy and are committed to treating your personal information with discretion, care, and responsibility.

A Relationship Built on Trust.

When you choose Valises, you share certain information with us so that we can prepare, deliver, and support your order.

We collect only information that is reasonably necessary to provide our services and maintain a thoughtful customer experience.

Information We May Collect

Depending on how you interact with Valises, the information we may collect can include:

• Your name
• Telephone or mobile number
• Email address
• Billing and delivery information
• Order and purchase details
• Information you voluntarily provide when communicating with us

How We Use Your Information

Your information may be used with care for purposes including:

• Processing and confirming your orders
• Preparing and delivering your Valises pieces
• Communicating with you regarding your purchase
• Providing customer care and after-sales support
• Improving our products, website, and services
• Protecting our customers and business from unauthorized activity

Information We Do Not Sell

Your personal information is not a product.

Valises does not sell or rent your personal information to third parties. We use customer information only where reasonably necessary to provide our services, operate our business, or meet applicable legal obligations.

Trusted Service Partners

To complete your journey with Valises, certain information may need to be shared with trusted service providers such as delivery partners, payment providers, technology providers, or other essential service partners.

Only information reasonably required for the relevant service should be shared.

Payment & Transaction Information

Where payment services are provided by third-party payment providers, payment information may be processed directly by those providers according to their own security and privacy practices.

Valises does not seek to retain sensitive payment information beyond what is reasonably necessary for order administration and customer service.

Website & Cookies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve your experience.

These technologies help us make the digital experience as considered as the physical one.

Protecting What You Share

We take reasonable measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no digital system or method of transmission can be guaranteed to be completely secure.

Your Choices

Where applicable, you may contact Valises regarding your personal information, including requests to review, correct, or update information we hold about you, subject to applicable requirements and reasonable verification.

Privacy of Our Customers

We believe discretion is part of good service.

Your personal details, order information, and communications are treated with the same quiet respect we bring to every Valises creation.

Changes to This Policy

As Valises evolves, our privacy practices may also evolve. Any material changes to this Privacy Policy will be reflected on this page with an updated effective date.

A Quiet Promise.

We protect what you share. We respect what is yours. We value the trust behind every order.

Because true luxury is not only what you receive. It is also the confidence you feel when you choose it.

VALISES
Crafted with Soul. Carried with Story.