Support
Frequently asked questions
Common questions about our leather, orders and shipping.
How long does production take
Most products are crafted & shipped within 2–3 business days. Custom-made pieces may require 5–10 business days depending on design details.
How can I contact Valises Craft
Reach us anytime at hello@valisescraft.com or through our website contact form. You can also connect with us via WhatsApp: +8801304394131 We aim to respond within 24 hours with care and attention.
How can I verify authenticity
Every Valises Craft product carries our official embossed logo and is crafted from authentic Vegetable-Tanned & Oil Pull-Up Leather that ages naturally with time.
Do you offer bulk or corporate orders
Yes. We provide Bulk, Wholesale & Corporate Gifting Solutions with customized branding options. Please contact us for exclusive pricing.
What is your COD policy
For COD orders, a small advance booking payment is required to confirm craftsmanship & delivery processing.
What payment methods do you accept
We accept Credit/Debit Cards, Mobile Banking, and Partial Cash on Delivery (COD) with advance confirmation.
Do you ship internationally
Yes — Valises Craft ships worldwide. International shipping charges are calculated during checkout.
What if my item arrives damaged or incorrect
If your order arrives damaged, defective, or incorrect, contact us at +8801304394131 or hello@valisescraft.com and we will replace it without any additional cost.
Can I return or exchange a product
Yes. Returns or exchanges are accepted within 7 days if the item remains unused and in original condition. Products showing signs of wear are not eligible.
Do you offer shipping across Bangladesh
Yes. We provide Express Nationwide Delivery across Bangladesh with a flat advance delivery charge of BDT 120 through trusted local courier services.
Will the leather change over time
Yes — and beautifully so. Our Vegetable-Tanned & Oil Pull-Up Leather naturally ages with character, creating a unique vintage look that tells your story.
How do I care for my leather product
Keep your leather away from excessive water & direct sunlight. Use a quality leather conditioner occasionally to preserve its softness, richness, and natural beauty.
Do you use genuine leather
Absolutely. We use only Genuine Full-Grain Leather — never synthetic or bonded materials.
Are your products made in Bangladesh
Yes. Every Valises Craft piece is proudly handcrafted in Bangladesh by skilled artisans who honor the tradition of true leather craftsmanship.
THE VALISES CRAFT PROMISE
From the first cut to the final polish, every creation is made with passion, patience, and pride in Bangladesh. We don’t simply make leather goods — we craft companions for life, designed to carry stories, memories, and timeless character for years to come. patina, making every product deeply personal and timeless.
POLISHED TO PERFECTION
Every edge is hand-burnished and polished with care to reveal the rich depth and character of the leather. This final touch gives every piece a refined finish, smooth feel, and lasting protection — a signature of Valises Craft quality.
HAND STITCHED WITH PRECISION
At the heart of our process lies traditional hand stitching. Skilled artisans in Bangladesh carefully stitch each piece using premium threads and classic saddle-stitch techniques for unmatched durability and a truly handcrafted soul. No machines. No shortcuts. Just pure craftsmanship.
DESIGNING WITH PURPOSE
Our designs are inspired by timeless elegance and everyday functionality. Every wallet, belt, and accessory is thoughtfully crafted to blend style, strength, and practicality. We believe true luxury lives in the details — every curve, cut, and finish is designed to tell a story.
SOURCING THE FINEST LEATHER
Every great leather piece begins with authentic materials. At Valises Craft, we carefully source premium full-grain leather from trusted tanneries in Bangladesh, selecting hides rich in character, durability, and natural beauty. From vegetable-tanned to crazy horse leather, every texture is chosen to create products that age beautifully with time.
What makes Valises Craft unique ?
Every piece is handcrafted with passion using 100% Full-Grain Vegetable-Tanned Leather. Over time, your leather develops a rich nature THE PROCESS — FROM BANGLADESH WITH PASSION & CRAFTSMANSHIP